About the Podcast

Deliver exceptional customer service on social media, chat, SMS and more when digital customer care expert Frankie Saucier takes you behind the scenes with today's biggest brands and technology executives to reveal the latest in strategy and software. Hear from companies designing and implementing chatbots, artificial intelligence, and so much more. Proud member of the C-Suite Network. Inspired by Dan Gingiss, Shep Hyken, Frank Eliason, Jay Baer and many others who firmly believe as I do that treating your customers well is just the right thing to do, and here to share strategies that help you do that as efficiently as possible.

About the Host

Frankie Saucier

Frankie Saucier here, founder and host of Socially Supportive, where I take you behind the scenes with top executives running leading edge social media customer care strategy five days a week! Socially Supportive was created for YOU. Delivering fantastic customer service in the digital space for large brands can feel lonely. You might be the only person in your company leading social customer care. If there are more, you're likely still the minority. People wonder what you do all day, why you have agents "playing on social media" rather than taking phone calls. And you're so busy, you're lucky to talk to someone outside your company once a year at a conference. Also, there are so many facets to customer support online, and those facets change and evolve almost daily sometimes. I believe that sharing ideas is critical to achieving and maintaining scalable success in social care. You need a resource where you can get real answers from industry leaders so you can confidently and accurately answer questions from your leaders. And you need answers today before things change tomorrow, without spending hours digging for the information or re-inventing the wheel. And that's what Socially Supportive is here to bring you - the leading tips, tricks and technology from the experts making it happen every day. So, welcome to the Social Pack. You'll feel right at home and get the help you need!

Additional Information

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